Website terms and booking policy
Dew Buds Beauty Salon welcomes enquiries and appointment requests. A request reference or Pending Approval status confirms receipt only. Your appointment is booked when we explicitly confirm the agreed service, date and time. A proposed alternative remains unconfirmed until you accept and receive confirmation. All times are UAE time. Walk-ins depend on availability.
Usual hours are Saturday to Thursday 10 AM to 10 PM and Friday 2 PM to 10 PM, subject to announced holiday changes. Please arrive in time for consultation. Contact us as early as possible to change or cancel, preferably at least 24 hours ahead. If you expect to be over 15 minutes late, call us; we may offer another time or agree a shorter service and price.
We do not automatically charge a cancellation or no-show fee under this policy. Any future deposit and its cancellation conditions must be explained and accepted before payment. If we cancel a paid service and you decline the proposed alternative, we refund the affected undelivered service. Requesting or cancelling an appointment does not use package points.
Prices are in AED. We agree the service, total price, applicable VAT, discounts and any extra charge before you commit. Images illustrate possible results; individual outcomes vary. Use the website lawfully, provide accurate contact details and keep private booking-response links secure. External services have their own terms.
Payments refunds and complaints
Pay the agreed amount using the methods confirmed by the salon and retain your itemised receipt. Please report billing errors, duplicate payments, undelivered services, unsafe or defective services and concerns about the agreed result. We will assess the issue and provide the remedy required by law, which may include correction, safe re-performance, refund or compensation. There is no blanket no-refund rule.
A change of mind after a correctly completed service does not automatically create a refund entitlement. Unused prepaid services and packages are reviewed against the terms disclosed before purchase and applicable rights; there are no undisclosed retrospective penalties. Contact the manager on +971 52 745 6901. Please report treatment concerns promptly, preferably within 48 hours; this is not a legal claims deadline. We aim to acknowledge within 2 working days and update within 7 working days. You may also contact Sharjah consumer protection directly.
Information to share before treatment
Tell your therapist about relevant allergies, sensitivity, previous reactions, current skin or scalp concerns, medicines or skincare affecting treatment, and recent chemical, cosmetic or medical procedures in the area. Mention pregnancy, breastfeeding or a condition affecting healing, sensation or product tolerance where relevant. Share only information needed for the proposed service. Ask for a private conversation if preferred and update us at each visit.
Please follow product-specific patch or allergy-alert and strand-test instructions. A prior reaction needs reassessment and a required test cannot be waived. A negative screening test is not a guarantee of safety. We may postpone or decline an unsuitable service. Do not stop prescribed medicines on salon advice. Salon services do not replace medical diagnosis or care.
During your visit and afterwards
Agree your treatment and price, ask questions, and report burning, pain, swelling or unusual discomfort immediately. You may ask us to stop. Follow the specific aftercare provided and contact us about concerns; urgent medical care takes priority for serious symptoms. Treat staff and customers respectfully, supervise accompanying children and do not record others without permission. Keep valuables secure. Photography and marketing permission are separate and optional. Please provide honest feedback.
Packages membership and offers
Before purchase we state the fee, included services or benefits, points or sessions, validity, activation and expiry, eligible user, transfer conditions and exclusions. Your purchase record keeps those terms. Website enquiries do not activate purchases. Each package purchase has its own balance. Points or sessions are deducted only for services delivered; included prepaid services are not charged again. Extras need your agreement.
Use benefits within the period disclosed before purchase. Extension, cancellation and refund requests are reviewed against those terms and applicable rights, including when we could not supply the service. Expiry cannot remove mandatory remedies. A membership confirmation must state the monthly calculation, any spending conditions and carry-forward rule. There is no automatic renewal unless expressly agreed separately. Special-day and combined-offer exclusions apply only as disclosed before sale.
Each promotion states its validity, eligible services and any minimum spend. No general AED 110 minimum is imposed unless specified for that offer. We do not retrospectively reduce purchased benefits. If we permanently withdraw an agreed benefit, we discuss an agreed alternative or the remedy required by law.
Special offers marked Sp Offer cannot be combined with an additional membership discount. Any published plan or promotion also has its own disclosed terms.
Customer rights and policy changes
Nothing in these policies excludes responsibility or rights that cannot legally be excluded. UAE law and applicable Sharjah requirements govern. Changes apply prospectively from the updated effective date and do not silently reduce confirmed purchases or bookings. Customers remain free to contact the competent authorities or courts.
Privacy policy
Dew Buds Beauty Salon uses contact details, enquiries, appointment and treatment records, package balances, payment records and relevant messages to arrange services, keep required accounts and handle concerns. Limited health information is collected privately where needed for safety, with additional safeguards and permission where required. Do not put detailed medical information, identity documents, card numbers or one-time passwords into website or WhatsApp messages.
We process information on the applicable lawful basis, including service arrangements, legal obligations or valid consent. Booking contact details support proposals, confirmations, reminders and cancellations. They are not automatic permission to send advertising. Optional marketing and public photographs require separate choices and may be refused without affecting treatment. Reply STOP or contact the salon to withdraw marketing permission.
Access is restricted to authorised staff and necessary service providers, such as hosting, communications, IT and payment providers where used. We do not sell customer data. Disclosures may be made where legally required. WhatsApp and other providers may process information outside the UAE; applicable transfer rules and safeguards must be met. External providers also have their own notices.
We retain information only for justified service, legal and dispute purposes, then delete or anonymise it securely. Some financial or dispute records may need to remain after a deletion request. We use appropriate safeguards and access controls. Subject to law, you may request information about use, access, correction, deletion, restriction or objection and transfer where applicable. Contact the manager on +971 52 745 6901; we verify identity proportionately and explain any lawful restriction. You may complain to the competent authority.
Questions about your visit or information?
Contact the salon manager for bookings, complaints or privacy requests.
+971 52 745 6901Dew Buds Beauty SalonShop 4, Al Qasimiya, Sharjah, UAEReturn to Dew Buds